11/19/2023 0 Comments Kobo aura h2o lightI have heard awful things about people returning products to kobo and being accused of dropping the reader, I really don’t want to have to go down that road if I can help it, but it might well come to that. Up until now (I’ve had the Glo a few months) I have absolutely loved it, it’s a great reader, and if it wasn’t for the terrible customer service I would have recommended it to all and sundry. I have left messages with customer services, with the facebook page and now here, as I am just so frustrated at this. I am worried after reading the above comments that the screen has disconnected. ![]() I did try plugging it into the computer to see what would happen, but again – nothing. I’ve tried doing further factory resets, but this time absolutely nothing is happening. If I hold the power button for a few seconds I get a flashing light, a quick flash on the screen then nothing, it’s just blank. So I tried the second method they suggested (light button and paperclip in the pinhole), but the same thing happened again (only quicker this time). The first time I tried the power and light buttons method, it seemed to be working and I got the ‘restoring’ message on the screen, but then it just froze. I’ve got everything backed up, luckily, but I’d really love to be able to read them on my Glo rather than on my computer. So after a load of to-ing and fro-ing with kobo customer services (who I have to say are THE most frustrating customer services I have ever dealt with – it’s like every time I do as I’m advised the problems get even worse) I was advised that I needed to do a factory reset. ![]() After that the ‘restoring’ message came up on the screen and this time it didn’t freeze but just carried on and let me then connect and set up the Glo again as normal. In my case the time between letting go of the power switch (step 3) and the light flashing (step 4) was only about half a second. Let go of the power and the light button when you see restoring on the screenģ.Slide the power switch to the right, hold for one second, let go of the switchĤ.Continue to hold the Light button until the small light to the left of the power switch flashes Slide the power button to the right and hold down the light button simultaneously.Ĥ.
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